As we run into the peak summer period, please remember that your DPD drivers will be taking holidays too.
Over the next few weeks each depot will have drivers on holiday, which means less vans, fuller loads, longer runs, different delivery times, and drivers not used to your route or aware of the little habits your normal driver has that you’ve both got used to.
In order to keep deliveries running smoothly to you please can you ensure the following:
– Please don’t leave your order til last minute. If you need stocks for the weekend please ensure that your order is in before midday on Wednesday.
– Please download the DPD app and make sure that you add into the app the email address that you use for KBH. DPD will promptly process any redeliver instructions via the app far quicker and better than if you contact us.
– Please Alert us via ticket of any orders showing in your members>account section as pending or incomplete.
Please let us know Thurs AM of anything that you are unsure about re deliveries, because Thursday is the last chance we have to dispatch to you for a pre-weekend delivery.
Tickets are always the best way to report delivery problems as it means everyone in the warehouse has full visibility of all your communications.